Refund policy
We want you to feel confident when choosing matchita.
Nothing in this policy affects any statutory rights you may have under applicable consumer law.
30-Day Money-Back Guarantee for Members
Members benefit from our 30-Day Money-Back Guarantee, which allows eligible products to be opened and reasonably tried.
If you are not satisfied with an eligible product purchased as a Member, you can request a refund within 30 days of receiving your order.
To request a refund, contact us at info@matchita.com with your order number and the product concerned.
We may ask for information reasonably required to process your request and, where appropriate, may ask you to return any remaining product.
The guarantee is intended for genuine product trials. We reserve the right to refuse fraudulent, abusive or repeated claims that represent an unreasonable misuse of the guarantee.
Our 30-Day Money-Back Guarantee is in addition to your statutory consumer rights.
Returns
To start a return, contact us at info@matchita.com.
Please include your order number and the product you wish to return.
Once we have reviewed your return request, we will provide instructions on how and where to send your package.
Please do not send returns to our registered office unless we specifically instruct you to do so.
Please contact us before sending a return so that we can provide the correct return address and instructions.
You can always contact us for any return question at info@matchita.com.
Damages and Issues
Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, incorrect or not as described, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items may not be eligible for a statutory change-of-mind return where an applicable legal exception applies.
This may include goods that are liable to deteriorate or expire rapidly, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Please contact us if you have questions or concerns about a specific product.
These exceptions do not affect your rights if a product is faulty, damaged, unsafe or not as described.
They also do not automatically exclude an eligible claim under the matchita 30-Day Money-Back Guarantee for Members.
UK and European Union 14-Day Cooling-Off Period
For eligible online purchases, consumers in the United Kingdom and European Union generally have the right to cancel or withdraw from their purchase within 14 days after receiving the goods, without giving a reason.
The goods must then be returned within the applicable statutory return period.
Certain legal exceptions may apply, including to some perishable goods and certain sealed products once opened.
Your statutory rights remain unaffected.
Other International Markets
Consumer rights vary by country.
Where mandatory local consumer law provides additional cancellation, return, refund or other rights, those rights remain applicable.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and reviewed your return or refund request and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method.
Where statutory refund deadlines apply, we will process your refund within those deadlines.
Please remember that it may take additional time for your bank, card issuer or payment provider to process and post the refund.
If a statutory cancellation or withdrawal right applies, standard outbound delivery costs will also be refunded where required by law.
Additional amounts paid for express, priority or another premium delivery option may not be refundable.
If you have any questions about a refund, please contact info@matchita.com.