Cancellation policy

Some items in our store may be offered as a subscription or pre-order. This policy explains how you can change or cancel these types of purchases.

Nothing in this policy affects any statutory rights you may have under applicable consumer law.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the subscription frequency you select.

Your payment details will be stored securely and you will be charged for each recurring order unless you have paid in advance.

Subscriptions may renew automatically until cancelled.

Cancel Anytime

You can cancel or change your matchita subscription at any time.

There is no cancellation fee.

To prevent your next subscription order from being processed, please cancel before that order enters processing.

If an order has already entered processing or fulfilment, cancellation will apply to future renewals but may not stop the order already in progress.

Any applicable cancellation, return or refund rights for that order remain available under our Return & Refund Policy and applicable consumer law.

Managing Your Subscription

You can manage your subscription through the subscription management options available in your customer account or through the links provided in your order confirmation emails.

Depending on your subscription, available options may include cancelling, changing delivery details, updating payment information or adjusting future orders.

You can also contact us at info@matchita.com.

You do not need to provide a reason for cancelling.

Subscription Price Changes

If we change the price or other material conditions of an existing subscription, we will provide notice in advance where required by applicable law.

Where applicable, you will have the opportunity to cancel before the changed conditions take effect.

Member Benefits

Member benefits may include:

Member pricing
Free standard delivery
30-Day Money-Back Guarantee

Benefits associated with an active membership apply subject to the conditions of the relevant benefit.

Cancelling your membership does not remove rights or benefits that already apply to an eligible order placed while your membership was active.

Pre-Orders

When you purchase a pre-order, you are purchasing a product that is not yet available for immediate dispatch.

The relevant product page will identify the item as a pre-order and will provide the expected availability or dispatch period where known.

Depending on the pre-order, we may collect full payment, partial payment or no payment at checkout and charge the remaining amount at a later date.

Where payment details are stored for a future charge, they will be handled securely through our payment providers.

Cancelling a Pre-Order

You can request cancellation of a pre-order at any time before it enters fulfilment.

To cancel a pre-order, contact us at info@matchita.com and include your order number.

If payment has already been collected and the pre-order has not entered fulfilment, we will refund the amount paid for the cancelled item to the original payment method.

There is no cancellation fee for cancelling an eligible pre-order before fulfilment.

Pre-Orders Already in Fulfilment

Once a pre-order has entered fulfilment or has been dispatched, we may no longer be able to stop the shipment.

Any applicable cancellation, withdrawal, return or refund rights remain available under our Return & Refund Policy and applicable consumer law.

Changes to Pre-Order Timing

Expected pre-order dates are estimates unless expressly stated otherwise.

Availability or dispatch dates may change due to production, quality-control, regulatory, customs, supply-chain or logistics requirements.

If a pre-order is significantly delayed, we will provide an updated estimate where reasonably possible.

You may request cancellation of the affected pre-order before dispatch and receive a refund of any amount already paid for that item.

Any stronger rights available to you under applicable consumer law remain unaffected.

Mixed Orders

If an order contains both available products and pre-order products, the items may be shipped separately.

Available products may be dispatched before the pre-order item becomes available.

Where matchita chooses to split an order for fulfilment reasons, you will not be charged additional standard delivery costs solely because of the split.

Cancelling a pre-order item does not automatically cancel other items in the same order.

Returns and Refunds

For more information about returns, refunds, statutory cancellation rights and the 30-Day Money-Back Guarantee for Members, please see our Return & Refund Policy.