Shipping policy
We currently deliver to the United Kingdom, Switzerland and countries within the European Union.
Available shipping methods, delivery costs and estimated delivery times are shown at checkout before you complete your order.
Free Delivery for Members
Active matchita Members receive free standard delivery on eligible orders.
Express, priority or other premium delivery options may carry an additional charge where available.
Order Processing
Orders are normally processed within 1 to 2 business days.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Delivery Times
Estimated standard delivery times are:
Switzerland
1 to 3 business days
United Kingdom
2 to 5 business days
European Union
3 to 7 business days
These are estimates and begin once your order has been dispatched.
Some products may be fulfilled from different locations and may require international transport or customs processing. In these cases, delivery may take slightly longer.
Any more specific delivery estimate shown at checkout or on the relevant product page takes priority over the general estimates above.
Fulfilment Locations
matchita works with authorised fulfilment and logistics partners in different markets.
Depending on your delivery address, product availability and inventory location, your order may be dispatched from the United Kingdom, Switzerland, the European Union or another authorised fulfilment location.
The fulfilment location does not change your rights as a customer.
Split Shipments
If your order contains products stored at different fulfilment locations, your order may arrive in more than one shipment.
Where matchita chooses to split an order for fulfilment reasons, you will not be charged additional standard delivery costs because of the split.
Duties and Taxes
Our aim is to provide a clear final price before you complete your purchase.
Where import duties, taxes or customs charges apply, matchita will collect them at checkout where required and ship the order on a duties-paid basis.
This means that, for orders shipped under these conditions, you should not normally be asked to pay additional import duties or taxes when the order is delivered.
Customs authorities remain responsible for final customs assessments under applicable local law.
European Union Orders
Orders delivered within the European Union may be fulfilled either from within the EU or from another authorised matchita fulfilment location.
Where an order is shipped from outside the European Union, applicable import duties and taxes are handled as described above.
The total amount payable to matchita will be shown before you complete your purchase.
United Kingdom Orders
Orders delivered to the United Kingdom may be fulfilled from within the UK or from another authorised fulfilment location.
Any applicable taxes, duties and delivery charges will be shown at checkout.
Switzerland Orders
Orders delivered to Switzerland may be fulfilled locally or from another authorised fulfilment location.
Any applicable taxes and delivery charges will be shown at checkout before purchase.
Delivery Delays
Delivery times are estimates unless a guaranteed delivery date is expressly stated.
Occasionally, deliveries may be delayed by customs processing, carrier disruption, severe weather, public holidays or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at info@matchita.com.
Your statutory consumer rights remain unaffected.
Incorrect Delivery Information
Please check that your delivery address is complete and accurate before placing your order.
If you notice an error after placing your order, contact us as soon as possible at info@matchita.com.
We will try to update the delivery information where possible, but we cannot guarantee changes once an order has entered fulfilment or has been dispatched.
Missing or Lost Orders
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at info@matchita.com.
Please include your order number so that we can investigate the shipment with the relevant fulfilment or delivery partner.
If an order is confirmed as lost before delivery, we will provide the appropriate replacement, refund or other remedy in accordance with applicable consumer law.
Contact
For questions about shipping or delivery, contact: